Terms of service

Effective date: 25 April 2026. Last updated: 1 October 2026.

1. About us

CLIQUECART LLP (the "Company", "we", "us" or "our") is a Limited Liability Partnership incorporated under the Limited Liability Partnership Act, 2008, with LLPIN ACX-6715, having its registered office at Unit No. 228, Second Floor, Vardhman Dee Cee Plaza, Sector 11, New Delhi 110075, India.

We operate the website www.cliquecart.in (the "Website" or "Platform"), through which we sell products under our brands, including AKSORA, and other brands.

2. Acceptance of terms

By accessing, browsing or using this Website in any manner, or by placing an order, you (the "User" or "Customer") agree to be bound by these Terms and Conditions (the "Terms"), along with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies published on this Website.

If you do not agree to these Terms, please stop using the Website immediately.

  • These Terms constitute a legally binding agreement between you and the Company under the Indian Contract Act, 1872.
  • These Terms are published in compliance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
  • Persons under the age of 18 years may not register on or transact through this Website without the verifiable consent of a parent or legal guardian.

3. Products and listings

The Company sells gift items, home and kitchen products, children's accessories and lifestyle products through this Website.

  • All product descriptions, specifications and images are provided for general information. We make reasonable efforts to ensure accuracy, but do not warrant that descriptions are free of errors.
  • Product images are representative only. The actual colour, texture or appearance of a product may vary slightly due to screen resolution or photography conditions.
  • We reserve the right to modify, withdraw or limit the availability of any product at any time without notice.
  • The MRP (Maximum Retail Price) displayed on the Website is inclusive of all applicable taxes, as required under the Legal Metrology (Packaged Commodities) Rules, 2011.
  • The Company does not sell used, counterfeit or grey-market goods. All products are genuine and sourced from authorised channels.

4. Pricing and payment

All prices on the Website are in Indian Rupees (₹) and include applicable Goods and Services Tax (GST) unless stated otherwise.

  • The Company accepts payment through the methods shown at checkout, such as UPI, debit and credit cards and net banking.
  • Payments are processed by third-party payment gateways. The Company does not store full card details on its servers.
  • If there is a pricing error on the Website, we reserve the right to cancel the order and issue a full refund. We will notify the Customer accordingly.
  • Prices are subject to change without prior notice. However, the price at the time of order confirmation is the binding price for that transaction.

5. Order placement and confirmation

An order placed by the Customer is an offer to purchase. The contract of sale is formed only when the Company issues an order confirmation or a dispatch notification.

  • The order confirmation is sent to the Customer's registered email address and/or mobile number.
  • A GST-compliant electronic invoice (tax invoice) is issued for all orders.
  • The Company reserves the right to cancel any order because of stock unavailability, suspected fraud or technical errors, with a full refund to the Customer.

6. Shipping and delivery

The Company endeavours to deliver products within the estimated timelines communicated at checkout. Delivery timelines are indicative and not guaranteed.

  • Delivery is carried out through third-party logistics partners. The Company is not liable for delays caused by the logistics partner, by events beyond our control, or by incorrect addresses provided by the Customer.
  • Risk of loss or damage to the product passes to the Customer on delivery to the shipping address.
  • In case of non-delivery, the Customer must report the issue to us within 7 days of the expected delivery date.
  • Deliveries are made within India only, unless otherwise specified.

7. Returns, refunds and cancellations

The Company's Return and Refund Policy is governed by the Consumer Protection (E-Commerce) Rules, 2020.

7.1 Returns

  • Products may be returned within the return window shown on the product page, subject to the product being unused, in its original packaging, with tags intact. Our Return and Refund Policy sets out the return windows and the products that cannot be returned.
  • Products marked as final sale, and certain categories such as personalised or customised products, cannot be returned. These are clearly marked on the product listing.

7.2 Refunds

  • Approved refunds are made to the original payment method.

7.3 Cancellations

  • Orders may be cancelled by the Customer before dispatch. Once dispatched, cancellation is not possible.
  • To cancel an order, contact us at support@cliquecart.in or call 95601 55705.

8. Intellectual property

All content on this Website, including text, graphics, logos, product images, button icons, audio and video clips and software, is the property of CLIQUECART LLP or its licensors and is protected under the Copyright Act, 1957 and the Trade Marks Act, 1999.

  • No content from this Website may be copied, reproduced, distributed, published or used commercially without the prior written consent of the Company.
  • Brand names, product names and logos are trademarks of their respective owners. Mention of third-party trademarks on this Website does not imply any affiliation or endorsement.

9. User conduct and prohibited activities

By using this Website, you agree not to:

  • Use the Website for any unlawful purpose or in violation of any applicable Indian law.
  • Attempt to gain unauthorised access to any part of the Website, its servers or its databases.
  • Upload or transmit viruses, malware or any other harmful code.
  • Engage in data scraping, automated querying or the use of bots without written permission.
  • Impersonate any person or entity, or provide false information during registration or order placement.
  • Engage in any activity that could overload, disable or impair the Website's infrastructure.

10. Disclaimer of warranties

The Website and its contents are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose or non-infringement.

The Company does not warrant that the Website will be uninterrupted, error-free or free of viruses or other harmful components.

11. Limitation of liability

To the maximum extent permitted under applicable Indian law, the Company's total liability for any claim arising out of or relating to the use of the Website, or any product purchased through it, is limited to the amount paid by the Customer for the specific order giving rise to the claim.

In no event shall the Company be liable for indirect, incidental, punitive or consequential damages of any nature.

12. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute, controversy or claim arising out of or relating to these Terms is subject to the exclusive jurisdiction of the courts at Dwarka, Delhi, India.

  • The parties shall first attempt to resolve any dispute through good-faith negotiation.
  • If the dispute is unresolved within 30 days, it may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual consent.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are as follows:

  • Name: Vijay Kumar
  • Designation: Director
  • Email: grievance@cliquecart.in
  • Phone: 95601 55705
  • Address: Unit No. 228, Second Floor, Vardhman Dee Cee Plaza, Sector 11, New Delhi 110075, India
  • Hours: Monday to Saturday, 10 am to 6 pm IST

The Grievance Officer will acknowledge receipt of any complaint within 24 hours and resolve it within 30 days of receipt.

14. Amendments

The Company reserves the right to amend, modify or update these Terms at any time without prior notice. The revised Terms will be posted on the Website with the updated date. Continued use of the Website after the changes are posted constitutes your acceptance of the revised Terms.

15. Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable under any applicable law, that provision will be modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions will continue in full force and effect.