Refund policy

Last updated: 1 October 2026

1. About this policy

This Return and Refund Policy applies to purchases made through CLIQUECART LLP ("CliqueCart", "we", "our" or "us").

Every product, including AKSORA's handcrafted brass idols and home décor, and our wellness, gifting and lifestyle products, is inspected before dispatch. If your order arrives damaged, defective or incorrect, we will make every reasonable effort to resolve the issue promptly.

2. Return window

Most products can be returned within 30 days of delivery. Some products have a shorter return window of 15, 7 or 3 days, and some are final sale and cannot be returned. The return window for each product is shown on its product page. Return requests made after the window may not be accepted unless required under applicable law.

3. Eligibility for returns

To qualify for a return, the product must meet all of the following conditions:

  • Unused, unwashed and not damaged by the customer.
  • Returned in its original packaging, with all tags, labels, accessories, manuals and inserts intact.
  • Accompanied by the original invoice or order confirmation.

4. Products that cannot be returned

For hygiene, safety, craftsmanship and product integrity, products marked Final sale cannot be returned unless they arrive damaged, defective or different from what you ordered. Products of the following kinds are generally final sale:

  • Personalised, engraved or custom-made products.
  • Crystal bracelets, healing crystals and wellness products once opened or worn.
  • Brass idols, décor items or religious products once installed, used for worship or removed from their original packaging.
  • Kids' toys and school essentials after their safety seals have been opened.

AKSORA products are handcrafted by skilled artisans. Minor variations in colour, engraving, texture or finish are natural characteristics of handmade products and are not treated as manufacturing defects.

5. Damaged, defective or incorrect products

If your order arrives damaged, defective or different from what you ordered, please:

  • Report the issue within 48 hours of delivery.
  • Share clear photographs or videos of the product, the packaging and the shipping label.
  • For fragile products such as brass idols and dabara sets, an unboxing video is strongly recommended, as it helps us process your claim faster.

After verification, we will arrange either a replacement or a full refund, subject to product availability and your preference.

6. How to request a return

  1. Open your order from your account, or from the order page linked in your order confirmation.
  2. Choose the items you would like to return and select the reason for each.
  3. If you are unable to request a return online, contact us using the details below.
  4. We will review your request and let you know whether it is approved, with instructions on how to send the item back.
  5. Pack the item securely in its original packaging.

Any return fee that applies is shown with your return request before you confirm it.

7. Refunds

Once your returned item is received and inspected, we will process your refund. Refunds are made to your original payment method (credit card, debit card, UPI or net banking). Your bank may take several business days to show the amount.

8. Order cancellation

Orders can be cancelled free of charge before they are shipped. Contact us as soon as possible, and we will cancel your order and refund the full amount to your original payment method. Once an order has shipped, it can no longer be cancelled, but eligible products can still be returned after delivery in accordance with this policy.

9. Exchanges

We do not offer exchanges through the website. If you need a different size, variant or product, contact us, or return the eligible item for a refund and place a new order separately.

10. Bulk and corporate orders

Bulk purchases and corporate gifting orders may be governed by separate commercial terms agreed at the time of purchase. Please refer to your order confirmation or contact our support team for help.

11. Contact us

If you have any questions about returns, refunds or cancellations, please contact us:

  • Company: CLIQUECART LLP
  • Address: 228, Second Floor, Vardhman Dee Cee Plaza, Plot No. 5, Sector 11, Dwarka, New Delhi 110075
  • Phone / WhatsApp: +91 95601 55705
  • Email: support@cliquecart.in

We may revise this Return and Refund Policy from time to time. Any updates will be published on this page together with the revised date.