Frequently asked questions

Everything you need to know before and after your order, from care instructions to refunds. Can't find your answer? Talk to a real person.

About CliqueCart

What is CliqueCart?

CliqueCart is an online store curating authentic, premium-quality products across home, kitchen, wellness, spiritual and gifting categories. We bring together products from artisans and makers in India and around the world.

What is AKSORA?

AKSORA is CliqueCart's premium in-house label, featuring handcrafted brass idols, dabara sets, copper bottles and other heritage-inspired home and kitchen products created in collaboration with skilled Indian artisans.

Are your products authentic and handmade?

Yes. AKSORA products are handcrafted, so slight variations in colour, engraving or finish are natural characteristics of handmade products and are not considered defects.

Ordering

How do I place an order?

Browse products by category, add them to your cart and complete checkout. You will receive an order confirmation by email once your payment is successful.

Can I modify my order after placing it?

Items and quantities cannot be changed once an order is placed. If your order has not shipped yet, contact us and we will cancel it, so that you can place a new one.

Can I cancel my order?

Yes. Orders can be cancelled free of charge before they are shipped. Contact us as soon as possible and we will cancel the order and refund you in full to your original payment method. Once an order has shipped it can no longer be cancelled, but it may be eligible for return under our Return and Refund Policy.

Do you offer bulk or corporate orders?

Yes. We offer attractive pricing for bulk purchases, corporate gifting, festivals and events. Please visit our Bulk orders page for a quotation.

Shipping and delivery

Where do you deliver?

We currently deliver across India.

How long does delivery take?

Delivery timelines depend on the product and your pin code. Estimated delivery dates are shown at checkout and in your order confirmation.

How can I track my order?

Once your order has shipped, we email you the tracking details. You can also follow its status from your order page, or from your account if you have one.

What if my order arrives damaged or incorrect?

Please report the issue within 48 hours of delivery, by email or WhatsApp, with clear photos or videos of the product and its packaging. After verification, we will arrange a replacement or a refund.

Payments

What payment methods do you accept?

You can pay with the methods shown at checkout, such as UPI, credit and debit cards and net banking.

Is it safe to pay on CliqueCart?

Yes. All online payments are processed through secure, encrypted payment gateways. We never store your card or banking information.

Will I receive an invoice?

Yes. A GST-compliant invoice is issued for every order, and its link is included in your order confirmation email.

Returns and refunds

What is your return policy?

Most products can be returned within 30 days of delivery if they are unused and in their original packaging. Some products have a shorter return window of 15, 7 or 3 days, and some are final sale and cannot be returned. The return window for each product is shown on its product page. Please read our Return and Refund Policy for complete details.

How do I request a return?

Open your order from your account or order page and choose the items you would like to return, along with your reason. If you are unable to do this, contact us by email or WhatsApp.

How will I receive my refund?

Refunds are made to your original payment method.

Do you offer exchanges?

We do not offer exchanges through the website. If you need a different size or variant, contact us and we will see what we can do, or return the original product for a refund and place a new order.

Product care

How do I care for brass and enamelware products?

Wash with mild soap and a soft cloth. Avoid harsh chemicals, dishwashers and prolonged soaking. Brass naturally develops a patina over time and can be restored using brass cleaner, or lemon with salt. More in our product care guide.

Are crystal bracelets and healing crystals genuine?

Yes. Our crystal and wellness products are sourced from trusted suppliers, and each product page clearly states the materials used.

Are your toys safe for children?

Yes. Our Kids Corner products meet applicable safety standards. Please check the recommended age on each product page before purchasing.

Account and support

Do I need an account to shop?

An account lets you view your orders, track deliveries and request returns in one place.

How can I contact CliqueCart support?

Phone / WhatsApp: +91 95601 55705
Email: support@cliquecart.in
Address: 228, Second Floor, Vardhman Dee Cee Plaza, Plot 5, Sector 11, Dwarka, New Delhi 110075

What are your support hours?

Monday to Saturday, 10:30 am to 5:30 pm.